I think there is an opportunity for improvement here that could benefit the player experience in the next POV. Obviously the suggestion you’re making is that this complaint is not a worthy one. “But that’s healthcare” - complaints are a useful tool across the smorgasbord of living. What about, would you offering that “complaint” be valuable to the next PATIENT, and their family who wants them to have good care? HELL YES. Do you think hearing “yeah it’s so odd I called five times and they just didn’t respond at all…” would be valuable to the hospital? Your feedback would reinforce this to the hospital and help drive better staffing.īut what if it’s a technical issue? What if there’s a short in the wiring between your call light and the nurses’ station? Your room is the only one affected, and they simply aren’t aware because sometimes the signal just doesn’t reach the desk. Maybe they’re not properly staffed - either quantity of quality of individuals. 2) they don’t know and the issue is either Personnel or technical. You leave out the call light thing.Ĭouple possibilities: 1) they already know their call light response is poor and are either working on it or seriously incompetent. Now you get discharged and a post discharge follow up call from the hospital, they ask “how was your stay.” You say it was good, the staff was friendly, the food was OK. It happens four more times before you’re discharged where you hit your call light and there is no response. ![]() No problem you just had a small question. ![]() You hit your call light and no one responds for 15 minutes. Imagine this scenario: you’re in the hospital, you’re OK just a touch of garden variety pneumonia. It Can drive improvement as a problem is uncovered. In the quality improvement world, the most valuable resource is a complaint.
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